Refund and Returns Policy
We value your trust and want you to be completely satisfied with your purchase. Please read our refund and returns policy carefully before placing your order.
1. Eligibility for Returns
We accept returns on most unopened, unused, and undamaged products within 14 days of delivery.
To be eligible for a return:
The product must be in its original packaging and in the same condition you received it.
Proof of purchase (order number, invoice, or receipt) is required.
Perishable, opened, or health/supplement products that have been tampered with cannot be returned for safety reasons.
Non-returnable items include:
Opened food, capsules, or powder supplements
Personal care or hygiene products
Gift cards or downloadable products
2. How to Initiate a Return
To start a return, please contact our support team at contact@luminahorizon.com with:
Your order number
The reason for return
Clear photos (if the item was damaged or defective)
Once your return request is reviewed, you will receive instructions on where to send your package.
Please note that unauthorized returns may not be accepted.
3. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We may ask for photo or video proof to speed up the process.
Once verified, we’ll gladly send a replacement or issue a full refund — including shipping costs.
4. Refund Process
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed within 5–10 business days, and the credit will automatically be applied to your original payment method.
If your refund is delayed or missing, please check with your bank or payment provider first. If the issue persists, contact us at [contact@luminahorizon.com].
5. Exchange Policy
We only replace items that are defective or damaged.
If you need to exchange it for the same item, send us an email at contact@luminahorizon.com with your order details.
6. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the product arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of returned items without tracking information.
7. Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all this and still haven’t received your refund, please reach out to us at contact@luminahorizon.com.
8. Questions
If you have any questions about our Refund and Returns Policy, please contact us:
📧 Email: contact@luminahorizon.com
🏢 Address: 44679 Endicott Dr Suite 300, Ashburn, VA 20147
📞 Phone: +1 (571) 380-7697
